Frequently Asked Questions
Frequently Asked Questions
Got a question? We are here to answer!
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Order & Shipping
Exchange & Return
Order & Shipping
How long will it take to receive my order?
Typically it takes 5-10 business days to receive your order. Certain items can take longer but our efficient delivery team will always update you.
How to track my order?
If you have any questions regarding your order, please call us on 01924 763924 or try our work mobile on 07759 680229
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy .
Can I exchange an item?
All our beds are made from scratch and bespoke, for that reason we're unable to offer exchanges unless of course there's a manufacturing fault or defect. However give us a call on 01924 763924/07759 680229 and we'd be happy to try and help